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Privacy Policy & Personal Information Collection Statement

Privacy Policy

We are committed to complying with the Personal Data (Privacy) Ordinance and to safeguarding the privacy, confidentiality and security of personal data we hold. We also ensure that all employees and agents uphold these responsibilities.

Collection of Personal Data

To comply with the laws of the Hong Kong Special Administrative Region (including the Estate Agents Ordinance and related subsidiary legislation) for identity verification, anti-money laundering, and to enable North District Properties to conduct sales, provide services or market information, and manage accounts, we may collect personal data when customers:

sign an estate agency agreement appointing us as your agent;

sign a provisional sale and purchase agreement or tenancy agreement;

subscribe to first-hand properties; undergo due diligence; contact us with enquiries or complaints; or use our agency services;

use or browse our website. If customers fail to provide such personal data, we may be unable to provide estate agency services.

Types of Personal Data

Personal data we collect may include, but is not limited to:

Name and contact details
Identity verification documents and numbers
Addresses of other properties you own
Records or recordings of calls to our hotline

*Contact details include telephone, email, correspondence or billing address.

Accuracy and Retention

We verify information using industry-standard practices, including checking names and document numbers of buyers, sellers, landlords and tenants.

We retain personal data for at least five years as required by law, then destroy it unless retention is required for legal or contractual obligations, crime prevention or prosecution, or with your consent.

Security

Only employees with a legitimate need to contact or serve you may access your personal data.

We maintain physical, electronic and procedural safeguards to protect your personal data.

Use of Personal Data

We may use and analyse your data for purposes including:

Identity verification
Handling enquiries and providing progress updates
Providing services and managing accounts
Assisting with service enquiries and issuing bills
Responding to enquiries or complaints
Record keeping
Promoting North District Properties services
Debt recovery and credit management
Contacting you when necessary
Disclosures required or permitted by law

Disclosure and Sharing

We keep personal data confidential but may disclose it to:

Co-operating estate agents or developers (first-hand transactions)
Debt collection agencies; law enforcement; government and regulatory bodies; courts
Professional advisers (lawyers, auditors)
Counterparties to a transaction

Online Collection

We protect data you provide, though the Internet cannot be guaranteed fully secure. We do not collect personally identifiable data when you browse our site; we only log browsing activity for general statistics.

We use cookies to understand how you use our website and improve your experience. You may disable cookies, though some features may not work. Data collected online is stored securely. We will not disclose your data to third parties without consent except as stated here. Linked third-party sites have their own privacy policies.

Access and Correction

Subject to the Ordinance, you may:
- Check whether we hold your personal data
- Request correction of inaccurate data
- Learn about our policies and the types of data we hold
We may charge a reasonable fee for data access requests
Written requests for access, correction or enquiries about data held should be sent to:
G/F, 15 Wo Lung Street, Fanling, N.T.
North District Properties
Tel: 2311 1000

Direct Marketing

We intend to use your name, phone, fax, email and address for estate agency marketing only with your consent.

We may share your name, phone and transaction address with mortgage brokers or referral services only with your consent.

To opt out of direct marketing, please call our customer service hotline 2311 1000.